Quality Policy
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Quality Policy
At American transcription services, we pride ourselves on providing accurate and high-quality transcription services to our clients in the United States. For over two decades, we have built a strong reputation for excellence in transcription by implementing a quality control process that is customized to our client’s preferences and needs.
Our approach to quality control is central to all our transcription processes. We work closely with our clients to better understand their business needs and always strive to not just meet, but exceed their expectations. Our key elements of quality policy are as follows:
The steps we take to ensure quality are:
American Quality
Each employee at American transcription services, including transcribers, quality controllers, publishers, HR, finance, office administrators, and managers, is part of our centralized quality program. We firmly believe in client satisfaction and have made it a priority for all our employees to complete their assigned core activity with the necessary authorities and accountabilities.
Adherence to Work Standards
To maintain a quality-centric approach, every employee receives extensive training from time to time to ensure that their best interest lies in moving ahead in the process. Consistent and close adherence to work standards is essential to ensure seamless quality. We make sure that we diagnose and address any problems as soon as they occur.
Quality Checks
We have a well-defined and well-managed quality process that requires every dictation to undergo quality checks before we send the transcription to the client. Certain dictations that are deemed “difficult” by our transcribers undergo another level of quality check to maintain quality. The administrator checks the final transcription to make sure all the text and formatting is intact. We document the whole process and include recording time spent on each step, such as transcribing, proofreading, quality assurance, etc.
Quality Auditing
To check the effectiveness of the quality process, high-level audits are conducted by experienced and professional auditors. Their work involves critically verifying errors and judging the effectiveness of quality analysts. Auditors help reduce and eliminate redundancies and mistakes in the system. We do random audits of 20% to 25% of the total work done. We firmly believe that the root cause of any problem must be addressed to eliminate the likelihood of its recurrence.
Documenting Errors/Redundancies
Any errors or redundancies identified during an audit are documented and a feedback package is maintained. This folder is shared instantaneously among team members so they can change their work practices immediately and continue on their resilient quality journey.
Analyzing and Targeting Root Cause
We feel that the most vital point in preventing the repetition of any negative feedback is the critical analysis of the root cause of any error that occurred and then taking the necessary steps to rectify it. Following analysis, operational standards are reviewed and revised as necessary.
Culture of Teamwork
We believe that company culture is a major contributor to how employees perform in a business. We are based on our collaborative culture to ensure quality. We continuously train our skilled, open-minded, motivated, and dedicated employees to maintain quality standards in transcription. To encourage a culture of teamwork, we invest heavily in team-building exercises. Team lunches and holiday parties are a regular affair at our organization.
Our philosophy of continuous training and structured feedback discussions allows us to increase quality and efficiency and reduce the cost of service. We consistently revise our targets and accomplishments to ensure that every client is happy and satisfied with our services.At American transcription services, we are committed to delivering reliable and timely transcripts that meet the specific needs and expectations of each of our clients.
Email us
info@americantranscriptionservices.com
Call us
+1-888-504-7012
Write to us at
200 Riverside Boulevard, Suite 7N,
New York NY 10069 USA
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Our Client Satisfaction
We understand the importance of your time and intellect and lets you focus on your core expertise through our professional & experienced work processes.
Get in Touch
Our Offices
USA
200 Riverside Boulevard,
Suite 7N, New York
NY 10069 USA
UK
8th Floor,
One Canada Square,
Canary Wharf,
London E14 5AA UK
- info@americantranscriptionservices.com
- +1-888-504-7012 [Toll Free]
- +1-347-295-4572 [Support]
- +1-888-504-7012 [Sales]
